Foosball.com Forums
Chat Area => Archives => Topic started by: sslark on February 04, 2006, 02:06:44 PM
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I got my NEW Tornado Cyclone II foosball table two weeks ago and I would like to tell you all about the quality of the product that I received.
My local Tornado store “Go Big” in Clovis CA. delivered the Cyclone II to my house, un-boxed it, put it together and set it up. As I watched and checked it over like a mother hen with a new hatched chick I started to notice some very disturbing things: lack of inspection, poor manufacturing practice flaws about the table. BTW, this also crossed over to the other new tables my dealer had brought back from the Los Angeles distrubitor for setup at his own store and home too!
Buying a table of this cost and quality took a long time for me to afford. So I expect at least better quality than the Sears table my son and I have played on for years.
So what was wrong you ask? First, three of the rods are bent. Yes bent, not straight, not even close to straight.
FIVE of the rods have bad plating that feels like sand paper as they pass through the plastic bushings. The other new tables at the store are a Storm II and a Whirlwind II both had plating errors on several rods each.
Also, every table had one or more of the corner emblems peeling off.
My dealer has not heard back from the distributer as of yet, it has been two weeks.
If you buy a Tornado table be sure to inspect it really well. But will the company stand behind their product? We will see.
I guess buyer beware.
Steve
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yikes! Sorry to hear about that. Lets hope that the company will make this right for you. Let us know how it works out.
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don't feel bad i just bought a coin op tournament soccer table thinking it being there
most costly table it should be there best , same thing bent rods the trim on the side has a lip so if you try and bank the ball pops up .
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Plating started coming off of one of my front three rods after my cyclone II was about a month old!
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my plating started coming off one of my rods on a new cyclone II on the second game played !
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i got a coin-opp in May it is PERFECT...and in my area in the last 6-10 months collectivly we have purchased 4-5 new tables and they are all in perfect shape...(the emblem always falls off...LoL)
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wow that sucks... hope you get this fixed asap. Like you said, if you pay for the top quality tables they should be just that. Good luck
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Buyer beware means open the box before you pay the money. The good news is that foosball is very popular. The bad news is this means mass production which means some quality issues arise. I suggest calling the factory DIRECT and ask for " ol Dad" Steve Murray and ask him to send enough parts to make it right. My guess is he will back up his product, Tornado, and this will be a happy ending.
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Hi. I am new to the forum and just wanted to let you know that I have emailed Brunswick/Valley about all of the changes that they have made in the past years. Most of what I questioned was not necessarily quality, but it was along the same lines. Please email them at
http://www.brunswickbilliards.com/index.php?t=help/contacts_us
and let them know what you think. I want every Tornado foosball player out there to email them and start asking questions. It's time for someone to come up with some answers and do something about it. The rods pealing or flaking is just one of the many issues that the table has had since they have owned it. Please tell everyone you know who cares to email them. I am sorry you are having problems with your new table and hope someone at the company will stand up and do something about yours and all of the others that are inferiorly assembled, built, and engineered.
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Everyone seems to have the same problem with flaking rods on Cyclone II. I did too, luckily I caught it early enough, The dealer was no help. I contacted Tornado started writing down names and just kept calling until they finally sent me out a set of the new coin op rods. The nice ones yes. Those are the rods that should be on it to begin with.Cyclone II is a fairly exspensive table and it has the split bearings so why are they putting on junk rods on it? They can't claim they are unaware of the problem. I would get on the phone and not let up until you get all the rods replaced. My 2 cents
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I thought the rods on the Cyclone were supposed to be the same rods that were on a coin op ??
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Yes they are supposed to be the heavy hollow bars that are on the coin ops. But until you open the package and inspect the merchandise there is a chance that the factory slipped in the wrong ones. Or even replaced a defective (bad plating or otherwise) heavy hollow with a regular hollow just to get the table out the door. The message is OPEN THE BOXES before you pay the money.
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how can one tell for sure ?
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It should be visible from the ends of the rods. The heavy hollow bars have a smaller diameter hole than the regular hollow bars. The size of the hole in the end should be the same for all of the bars. Go to a location known to have coinops that are correct and find something like a pencil or a bolt that fits nicely in the end. Use this as your standard when inspecting a box of new bars. Make sure it is the same fit. Oly
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I did the paper and pencil trick on a coin op....my cyclone rods are the heavy hollow ones. I just wanted to be sure, as one of my rods flaked during the second game played. The vendor did send me a new rod.
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Right on. Make sure the replacement bars are correct for the table also. High volume production runs result in a percentage of defective bars especially plating defects. Sounds like you have a quality vendor concerned about helping you out in the warranty end. I love a happy ending.
Oly
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Another flaking rod !!! I just emailed Brunswick/Valley, I asked that all of my rods be replaced...lets see what happens. First rod was replaced a week after I got the table, and now it took four months, but another rod is flaking...UGH ! (Cyclone II )
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I too bought a cyclone II about 6 months ago. My problem was the second screw in the bottom pan fell out and it was impossible to get access to replace the screw so the sound it made was not the usual thud. I contacted my local retailer and expressed my concern. It did take several months to finally get an answer and I heard excuse after excuse. I do have to say he was more than willing to replace the table, but I took the opportunity to upgrade to the tournament 2000. It took 3 months to get it replaced but I strongly reccomend if you can upgrade, do. My rods by the way were starting to flake too. The rods are similar in teh two tables but the manufacturer told me the 2000 tables rods undergo a heating process that makes them better plus they are lighter. I do have to say it was hard to see my cyclone II go after so many hours bashing balls around, but manthe 2000 is awesome.
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Hmmmm...tell me more about this screw.... My thuds don't sound the same as the T-2000. But I did notice that my rods are more of a dull finish. They are the same rod thickness as the T-2000, because I did a paper and pencil rub on the T-2000 rods, and compared them to mine (Cyclone II) and they were the same. The plating finish is what worries me. 2nd rod flaking in 5 months. And of course this being at home, it dosent get that much use....
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Anyone have the phone number to Brunswick ? They don't list it on their website.
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If you will look under your table there are actually 3 screws that attatch the pan. The one closest to the bottom of the pan is easily seen and fixed if it falls out. The problem is with the second one, or the one near the center of the pan. If you look you will see that the screw is visible but angled so that you cant tighten it or replace it unless there is a screwdriver i've never seen. I contacted my vendor who put me in touch with one of the big wigs at manufacturing to explain my problem so he could determine if I could fix it. The only way to fix that problem is to take the table apart. I very easily could have used liquid nails or some sort of adhesive bonding stuff, but really didn't want to modify the table becasue a table that costs that much shouldn't require that in the first year(this happened within the first week). Not to mention I wanted a 2000 so, it was a situation that played to my advantage. The sound the ball makes upon being scored is different brand new or not. The sound it makes with a loose screw will wake your neighbors. I asked the tech at valley dynamo or brunswick valley dynamo what the main differences between the two tables were and he said the rods.(and about 100lbs of weight) They are both hollowed, but just look at a 2000 set of rods and you can clearly see the difference. Cyclones are much more reflective and the 2000 are much less. I think the cyclones rods are definately heavier. I do have to agree it was a process that took way too long, but I was told the reason I got my table last week was because there was a big vendor show here in Orlando and my retailer was there and made a comment about how long a customer of his had been waiting for a 2000. the next monday it was shipped out. I work in retail and sell high end billiard tables as well as some less higher end foosball tables. The best way to get something accomplished is to keep going up and up until you get to the right person. Ask to speak to the bosses boss and maybe you'll get an answer because believe me I heard every excuse in the book.
good luck
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My pan was also very loose. I had 4 screws on each pan, 2 on the top, 2 on the bottom . I could barely get the two bottom ones tight. That was using the smallest Phillips screwdriver that I had. I cannot tighten the top screws. Now I know what your talking about. It did quiet it down somewhat. Thanks for the tip.
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Good. Support your local vendors. Thank them for supporting the sport we love. It is the vendor who pays the money up front to place coin op tables for us to play on for only a tiny fraction of the cost of a new table. Witholut the vendors making a profit there is no foosball. They are going out of their way to provide parts at probably cost to them so you can play. Go outd and play a $10 roll of quarters once in a while to support the sport. It is not the vendors that cause the chrome to peel. It is a fact that in high production volumes a certain percentage of defects will occur. The higher the volume, the more defects are produced. This is a sign the sport and volume of tables is growing.
Oly
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The Cyclone II tables come with the chrome plated rods, They have had trouble with these rods flaking for years, The T2000 Coin Ops come with the hardened rods, They have a dull finish and are not chrome plated, the pin holes are machine chamfered as are the ends, these are awesome rods, The chrome ones are junk, Read my post above.
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Yes, they are junk, and I have a new set of hardened rods on the way...
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I have my first foosball table ordered. It's a brand new coin op from the Kentucky 30k championships! I'm siked!! (Except for the part that I have to carry it up 3 flights of stairs :(
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I'll tell you the 2 piece tables are 10 times easier to move than the 1 piece....I just moves my 2000 from orlando to panama city and it wasn't difficult at all. What was funny was the fact that all of my packing blankets that I had saved for the past months in prep of the move were wrapped around my table....
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I buy tornado cyclone2 and legs are lose
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